03 Mar Campground Worker
Website Adams Lake Band
The Pierre’s Point and Sandy Point Campgrounds are proudly managed by the Adams Lake Indian Band. The campground employs approximately 25 employees in positions of supervisors, guest services, groundskeeper, janitorial, maintenance and waste management. We manage 400+ campsites with an online reservation system and an 24/7 video monitoring and security screening patrol. We pride ourselves on guest satisfaction and keeping the campgrounds lake friendly, clean, and safe for your family’s comfort and enjoyment!
JOB SUMMARY – NATURE & SCOPE OF WORK:
These positions are Contract Positions for the 2022 camping season (April to October). Manager is the “go to” person for seasonal-stay campers, daily campers, and campground staff. Scheduling staff, training, liaising with our seasonal-stay guests, and financial accountability/reporting are just a few of the responsibilities. The Person/s hired must be available 24/7, possess strong inter-personal communication skills, an outgoing personality, have the ability to problem solve, diffuse difficult situations and complete duties and required tasks unsupervised in a fast-paced environment.
- Performs all duties and responsibilities in accordance with Adams Lake Indian Band policies and procedures.
- Must read, understand, and enforce campground rules, regulations, and fees.
- Be aware and visually check campground daily, being proactive with campground/work responsibilities.
- Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the Adams Lake Indian Band health and safety program.
- Communicate with everyone regularly in a friendly, ethical, and professional manner. (staff, seasonal-stay guests)
- Daily sales including reporting, taking payments (cash, debit / credit card) and handle cash securely and confidently, writing receipts and documenting all transactions clearly.
- Must be willing to obtain knowledge and have the aptitude to learn of all aspects of operations leading to the ability to perform any/all campground duties and ability to train new staff – including;
- Repairing water lines, troubleshooting electrical and plumbing/septic system, troubleshooting trailer issues, working with coin-operated systems, WHMIS, safe usage of propane.
- Cleaning facilities – checks, understanding and ensuring processes/procedures/covid rules are followed.
- Site management – septic plans/upgrades/usage, water lines attention to lines/breaks/leaks/quality.
- Power awareness – understanding issues, being alert in high season ensuring safety.
- Equipment/machinery/tool knowledge, observations on usage and operator safety.
- Office – system management, daily financial reporting, data collections, customer service, scheduling, working with contractors, negotiating site sales, seasonal contracts, invoicing, collections.
- Assist with hiring new team members, interviewing, wage determinations, onboarding, etc.
- Visually aware of campground operations/staff/customers and ability to adjust staffing etc. when required.
- Knowledge and understanding of environmental regulations with ALIB, FN Health Authority, Department of Fisheries & Ocean (DFO), City of Salmon Arm and Columbia Shuswap Regional District (CSRD) with concern to building, water safety, wells, septic systems, trailer placements/issues etc.
- Working with machinery/tools/equipment and ensuring preventative maintenance is done regularly.
- Have knowledge of local attractions, restaurants, and directions around the Shuswap/Secwepemc area
- Respectfully solve/resolve any guest concerns or requests.
- Optimize revenues: seasonal pricing, understanding extra costs, explain fees to the seasonal-stay guests
COMPENTENCIES: KNOWLEDGE AND SKILLS:
- Ability to work in the tourism sector during peak summer season servicing a high volume of guests
- Leadership – Ability to work without supervision, in a team environment maintaining a high level of performance
- Prioritization, time management skills, negotiating and problem-solving skills
- Reliable and dedicated available to work any/all shifts daily, including weekend, evenings, and holidays
- Strong communication skills in English, both written and verbal required
- Understanding of social media, online reservation systems and payroll
- Your own laptop, cell phone, class 6 driver’s license, and reliable vehicle.
- Competent computer skills including excel, word, email, accounting software.
- Must live on site and be on call 24/7 from April 15 to October 15.
- Two years supervisory/managerial experience in hospitality, service, or retail industries.
- Must have conflict resolution course or equivalent.
- Time Management skills – able to maintain efficiency and composure in a fast-paced environment.
- Willing to take Workplace Health & Safety Management Information System (WHMIS) and First Aid level 1.
- To continue education and take recommended courses to increase skill levels.
- Ability to learn usage and troubleshooting on all systems including Let’s Camp booking system, payroll etc.
- The candidate is required to be in good standing with the Adams Lake Indian Band.
- Working with guests from various backgrounds, languages, and customs
- Working outdoors managing outdoor structures such as reservations kiosk, storage facility, washroom/shower facility, washer/dryer building
- Working with power tools, landscaping equipment
- Available on-call throughout the campsite season for emergency calls, early/late check-in, checkout
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that w equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.